Everything you need to know about ordering, shipping, payments, and returns.
General FAQs
01 Do you offer free shipping?−
Yes — always. We offer completely free shipping on every order within the UK, with no minimum spend and no hidden fees. What you see at checkout is exactly what you pay.
02 How long does delivery take?+
All orders are processed within 1-2 business days. Once shipped, standard UK delivery typically takes 2 to 3 business days. You will receive a notification as soon as your package is on its way.
03 Are your products factory-sealed?+
100% yes. We are collectors first, and we know how vital trust is. Every single Pokémon booster box, ETB, and sports card hobby box we sell is sourced directly from authorised UK distributors — guaranteed authentic, untampered, and fully factory-sealed.
04 What is your return policy?+
We offer a transparent 30-day return policy. To be eligible for a full refund, the item must be returned in the exact condition you received it: completely unopened, factory-sealed, and undamaged.
05 What payment methods do you accept?+
We accept all major credit and debit cards (Visa, Mastercard), Stripe, PayPal, and Apple Pay. All transactions are fully encrypted and 100% secure.